Reviews

"Water heater install today was flawless. He even corrected sloppy work from other plumbers (replaced my drain pan and fixed the water line connections) to avoid flooding my attic."

Water heater install today was flawless. He even corrected sloppy work from other plumbers (replaced my drain pan and fixed the water line connections) to avoid flooding my attic. Details like that make all the difference and give confidence that the job is as done right. I appreciate Jeff and the fantastic job he did today. He earned my business for life.

Bryan W. Celina, TX

"He took the time to have a discussion with me and was very knowledgeable and more than willing to teach me a thing or two."

Though I did not receive service from this company. When I requested a quote, the owner was quick to respond to let me know the status of his time frame for performing service. He took the time to have a discussion with me and was very knowledgeable and more than willing to teach me a thing or two. Diligently easing my concerns over my plumbing issue and even willing to make a recommendation for a company that could help me. When he does open for business, he has won my loyalty. "Thorough" is definitely justified.

G.B.

Jeffery does amazing work and is very friendly and knowledgeable. He moved our gas outlet to accommodate our new stove and helped fix a minor gas leak issue we were having. While he was there I kinda sprung on him another plumbing issue i had with our bath

Charles C Allen, TX

Had a water supply line and valve fail in an upstairs bathroom on a Friday evening. Once I got the water at the main shut off, I called Thorough Plumbing and Jeff was over within the hour to make the repair and get the water to the house back on. As the name suggests, he was extremely thorough and explained why and how it all happened and the best option for moving forward.
The pricing seemed very reasonable given the circumstances and we will definitely be using Thorough Plumbing for our future plumbing issues. Thanks Jeff!

Andrew L McKinney

Long story short....outdoor faucet failed and started gushing water both outside and inside the wall. Called and spoke with Shannon and explained the situation and she was able to get us taken care of the same day (which was amazing especially as several other plumbing companies said it would be several days before they could come and fix).

Jeff got here quickly and was able to explain what happened and what needed to be done to fix it in very simple terms that made it easy to follow and feel confident that it was being taken care of correctly.

In our case, it was a manufacturers defect and Jeff gave us pictures and a write up that will help us get a reimbursement from the manufacture.

Joe D Wylie

Shanna and Jeff are wonderful to work with- from the first call to the visit. Shanna was super flexible in getting us on the appointment schedule. Jeff was extremely pleasant and straightforward with his recommendations. overall, this is a solid company and we will use them going forward with all our household needs! love the neighborhood plumber! thanks you guys

Donna H McKinney

Had a great experience with Thorough Plumbing coming out to do our leak test. Fast and responsive scheduling, he was available quickly. Very thorough assessment of our system. Jeff took the time to explain the what and why that went into the test. He also offered some useful tips and insight to help with future maintenance of our system. Highly recommend Jeff.

Chantel B McKinney

Outstanding service. Jeff came over on a Friday, same day service call. He gave me an honest quote and performed the repair without hassle. I will recommend this company to my neighbors and will call again when I a plumber I can trust. Thanks Jeff!

Vance M McKinney

I called late in the day before Thanksgiving, we had a valve break and had to shut the water off. Everyone else that I called were done for the day but Jeff was willing to still come out and fix the valve. He did a great job, was the nicest person and very considerate. We had used another plumbing service and lost them to retirement, we have now found a new plumber!

David B Allen

I called late in the day before Thanksgiving, we had a valve break and had to shut the water off. Everyone else that I called were done for the day but Jeff was willing to still come out and fix the valve. He did a great job, was the nicest person and very considerate. We had used another plumbing service and lost them to retirement, we have now found a new plumber!

David B Allen

Thorough Plumbing did a great job in replacing all bathroom plumbing lines, copper with copper. And moved vanity lines over couple feet to allow for remodeling and replaced tub and shower heads as well. They were knowledgeable, professional and answered all of my questions. Their pricing was competitive, especially considering they replaced copper with copper and not PEX. I’ll use them for next plumbing need.

George L McKinney

Jeff is a professional from the initial phone contact all the way to the completion of the paperwork when the job is done. He is knowledgeable of his craft, and is a master of it. Thorough Plumbing is our go to for plumbing service now. I highly recommend him! Try his service. You will not be disappointed!

James M Plano

Excellent service, City tried to pass the buck and claim it wasn't their issue and to get a plumber. Thorough Plumbing came out examined everything, pointed out exactly where the issue was(City side of water meter) and then even called the city back on our behalf to get them back out to fix it. Couldn't ask for better service!

R T Allen

Thorough Plumbing will continue to be my go to for future plumbing needs! Quick turnaround time, great communication, polite, fair pricing and left the work area cleaner upon completion. I had a need to replace 2 faucets, he communicated with me the timeframe and expected reminders (text and/or email) for his arrival, wore booties in the house, reviewed the work to confirm we were both on the same page, explained what was optional vs providing a quote for doing the work now and after we agreed upon the job he got to work. The calcium buildup on the countertops was keeping the faucets from turning on and off smoothly, after the job was complete the calcium buildup had been cleaned up on the granite and faucets were back to new again. Jeffrey also asked for feedback in how the booking of the appointment went to ensue a process of continual improvement for his customers. Thank you!

Brook K McKinney

The pipe from the main into the house was leaking substantially. It needed to be fixed quickly. Jeff from Thorough was able to schedule an emergency repair call. He arrived around 6:30PM and worked on the repair until midnight. He did a great job on the repair and kept the size of the whole in the front yard as small as possible. I would highly recommend Thorough for any of your plumbing needs.

John B McKinney

Fixed a broken house bib. Great service and communication. Let me know beforehand what to expect and fixed it fairly quickly. Quality of work was better than when the house was built. In addition, taught me how to work the house bib correctly to prevent it from freezing and breaking in the future. I will definitely call him out in the future.

Binh N Allen

Jeff is very professional and obviously knows what he is doing. He thoroughly explained the problem and what he needed to do to address the issue. He provided several options, and was not aggressive toward which option to choose. He demonstrated honesty and integrity throughout the process, and even directed me on how to address an issue outside of his scope of responsibility. He answered all of my questions and is a great resource for plumbing issues.

David R McKinney